Responsible Gaming at gtt99 — Play Smart, Stay in Control
Gaming should always be a source of enjoyment — never a source of stress, financial hardship, or harm. At gtt99, we take our duty of care to every Bangladesh player seriously. This page explains the tools, policies, and support resources available to help you stay in control of your gaming activity at all times.
If gambling is causing you distress — please reach out now.
If you feel that your gambling is out of control, is harming your relationships, your finances, or your mental health, do not wait. Contact the gtt99 support team immediately at [email protected] or via WhatsApp at +880 1700 000000. Our team can activate an immediate self-exclusion on your account. These contact details are plain text only and are not clickable links. You can also reach a live agent 24 hours a day through the in-platform support chat.
Our Commitment to You
Six Pillars of Responsible Gaming at gtt99
Strict 21+ Age Verification
Every player who registers with gtt99 must be at least 21 years of age. This is a non-negotiable requirement applied to every account without exception. Age is verified during the KYC process using government-issued identification. Any account found to belong to a person under 21 is immediately closed and any funds are handled per our Terms and Conditions.
Deposit & Loss Limit Controls
gtt99 allows every registered player to set daily, weekly, or monthly deposit limits and loss limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a 24-hour cooling-off period. This ensures that limit increases are never made impulsively in the heat of a session.
Session Time Limits
Losing track of time is one of the most common ways that recreational gaming can drift into problematic behaviour. gtt99 lets you set a maximum session duration. When your session limit is reached, you will receive a clear on-screen notification and your session will be paused. You can set session limits for any duration from 30 minutes to 8 hours.
Self-Exclusion Programme
If you feel you need a complete break from gaming, gtt99 offers a self-exclusion tool that allows you to lock your account for a defined period — from 30 days up to a permanent exclusion. During a self-exclusion period, you will not be able to log in, make deposits, or receive any promotional communications from gtt99. Self-exclusion can be activated immediately by contacting our support team.
Cooling-Off & Time-Out Periods
Between a standard session and full self-exclusion, gtt99 offers a time-out feature — a short voluntary break of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is temporarily suspended and you will not receive any bonus or promotional messages. This feature is designed as a brief reset when you feel you need a pause without committing to a longer exclusion.
Reality Checks & Activity Summaries
gtt99 sends automatic reality-check notifications during extended gaming sessions, displaying a summary of time spent and net win/loss for the current session. Monthly account activity summaries are also available on request, showing a complete breakdown of your deposits, withdrawals, wagers, and outcomes. These tools help you maintain an honest picture of your gaming behaviour.
Step-by-Step Guidance
How to Activate Responsible Gaming Tools on gtt99
Activating any of the responsible gaming tools on gtt99 takes only a few minutes. Follow these steps to protect your experience.
Setting Deposit or Loss Limits
Log In to Your Account
Access your gtt99 account using your registered credentials via the gtt99 Login page.
Navigate to Account Settings
Go to your profile dashboard and select the "Responsible Gaming" or "Player Safety" tab from the account menu.
Choose Your Limit Type
Select whether you want to set a daily, weekly, or monthly deposit limit or a loss limit. Enter the maximum amount in BDT (Bangladeshi Taka, ৳).
Confirm the Limit
Confirm your selection. Your limit takes effect immediately. Any request to increase the limit will require a 24-hour waiting period before taking effect.
Activating Self-Exclusion or Time-Out
Contact Support Immediately
Self-exclusion can be requested at any time — even outside normal hours — by contacting gtt99 support via live chat, email at [email protected], or WhatsApp at +880 1700 000000. All contact details are plain text only.
State Your Preferred Duration
Tell the support agent how long you wish to be excluded — 30 days, 60 days, 90 days, 6 months, 1 year, or permanently. The agent will apply the exclusion immediately.
Receive Confirmation
You will receive a written confirmation of your self-exclusion to your registered email address. During the exclusion period your account will be fully locked and marketing communications will cease.
Reinstatement After the Period Ends
When your exclusion period ends, gtt99 will not automatically reopen your account. Reinstatement requires a deliberate written request and a further 24-hour cooling-off period before access is restored.
Platform Tools
All Available Responsible Gaming Tools at a Glance
Deposit Limits
Cap the total amount you can deposit in any 24-hour, 7-day, or 30-day rolling window. Reductions are immediate; increases have a 24-hour delay.
Financial ControlLoss Limits
Set a maximum net loss threshold per day, week, or month. Once reached, your account is automatically restricted from placing further wagers until the period resets.
Financial ControlWager Limits
Restrict the maximum stake you can place on any single bet or game round. Useful for players who want to enjoy premium games without the risk of large single-round losses.
Betting ControlSession Time Limits
Define how long you can remain in an active gaming session. After the limit is reached, you are automatically logged out and must wait a defined cooldown period before resuming.
Time ManagementReality Checks
Receive periodic in-session pop-up notifications showing how long you have been playing and your current session net result, prompting you to reflect and decide whether to continue.
AwarenessTime-Out / Cooling-Off
Take a voluntary short break of 24 hours to 30 days. Your account is suspended and all promotional communications are paused. You decide when to return — gtt99 will not prompt you.
Short BreakSelf-Exclusion
Request a full account lock for 30 days up to permanent exclusion. No deposits, no logins, no promotional contact. Activated immediately upon request to the support team.
Full ExclusionActivity History
Review your full gaming and transaction history at any time from your account dashboard. Monthly summary reports are available on request to help you track your overall spending patterns.
TransparencyKnow the Signs
Warning Signs That Gambling May Be Becoming a Problem
Problem gambling can develop gradually and is not always easy to recognise in oneself. The following warning signs are recognised indicators that gambling behaviour may have moved beyond healthy recreation. If several of these apply to you, please reach out to the gtt99 support team or an external help organisation immediately.
Chasing Losses: Feeling compelled to continue gambling in order to recover money that has already been lost, often with larger and larger bets.
Gambling Beyond Your Means: Spending money earmarked for rent, food, utilities, or family expenses on gambling activity.
Borrowing to Gamble: Taking loans, using credit cards, or borrowing from family and friends specifically to fund gambling deposits.
Preoccupation with Gambling: Spending significant amounts of time thinking about upcoming gambling sessions, planning bets, or replaying past outcomes.
Neglecting Responsibilities: Missing work, school, or family obligations because of gambling activity or its consequences.
Concealing Gambling Activity: Hiding the extent of your gambling from family, friends, or colleagues because you fear their reaction.
Emotional Dependence: Gambling to escape stress, anxiety, depression, or other difficult emotions rather than for entertainment.
Failed Attempts to Stop: Having tried on multiple occasions to cut back or stop gambling entirely but being unable to maintain that intention.
Age Requirement
Strict 21+ Policy for All gtt99 Players
gtt99 operates an absolute minimum age policy of 21 years. This is higher than the standard 18+ threshold used by many platforms, and reflects gtt99's commitment to the wellbeing of its players in the Bangladesh market. We believe that a higher minimum age threshold provides a meaningful additional layer of protection for young adults.
Every new account is subject to KYC age verification before any deposits can be made or games can be accessed. Verification requires the submission of a government-issued ID document — such as a National ID card or passport — showing the player's date of birth. Accounts that cannot be verified as belonging to a person aged 21 or above will be permanently closed.
Parents and guardians are encouraged to use parental control software to restrict access to online gaming platforms on devices used by persons under 21. If you believe a minor has registered on gtt99, please contact our support team immediately so the account can be investigated and closed without delay.
Get Help
gtt99 Support & External Help Resources
You are never alone. The gtt99 responsible gaming support team is available around the clock, and there are also external organisations that can provide confidential, professional help if you feel your gambling has become a serious problem.
gtt99 Player Support
Our dedicated responsible gaming support team is available 24 hours a day, 7 days a week. They can assist you with setting limits, activating self-exclusion, retrieving activity history, and connecting you with appropriate external resources.
All contact details above are plain text only and are not clickable links. Support is available in English and Bengali.
External Help Organisations
If you feel you need professional support beyond what gtt99 can provide, the following organisations offer confidential help for gambling-related issues. All details below are plain text only and are not clickable links.
All phone numbers and web addresses are provided as plain text information only. gtt99 has no affiliation with these organisations and is not responsible for their content.
Play Responsibly — Enjoy gtt99 on Your Own Terms
Gaming is most enjoyable when it is well within your limits. Explore our games, review our FAQ, or log in to manage your responsible gaming settings today.